Monitoring of IPTV and OTT channels
Customer
Citta is a telecom company that offers Internet, telephone, IPTV and OTT to customers in Brazil. The company was founded in 2012 and has offices in 3 states, serving residential customers as well as large corporations and government agencies.
Customer’s Task
Monitoring of IPTV and OTT channels to check QoS and QoE parameters.
Elecard Solution
Installation of Boro probes at the headend for monitoring of 100 input streams.
Result
- Elevated uptime percentage and improved viewership
- Better quality control due to large number of measured parameters
- Fast troubleshooting thanks to immediate notifications
- Possibility to easy scale the solution when necessary
Solution Implementation
Two Boro probes were installed at the headend to monitor 100 HEVC and AVC streams received from different sources — satellite, terrestrial, and content providers delivering RTMP, SRT, and HLS streams. The deployment and initial setup took one day. Five engineers use the monitoring system daily in order to track various errors and check parameters such as video freeze, source bitrate, continuity, ETSI TR 101 290 validation.
Feedback
“As an IPTV and OTT operator with more than 100 live channels, we were looking for a solution to monitor QoS and QoE. After a long search, we came across the Elecard Boro solution, which proved to be very efficient and with perfect technical support. It has a friendly interface and is easy to set up. Just a server was needed and it didn’t take more than one day to start monitoring. We recommend it to everyone in the industry, as there is no comparable solution on the market.”
Leonardo Pagotto, System engineer and head of TV operations